Human Lab Science

FAQ

Frequently Asked Questions

Have a question? We're here to assist you. Browse our FAQs to find answers to common questions quickly and easily!

How much is shipping?

Orders under $50 are subject to shipping fees. However, orders of $50 or more qualify for free shipping.
How long does it take to receive my order?

At Human Lab Science, we strive to ship products within 24-48 hours after receiving an order. Transit time typically takes 3-6 days. While we aim for timely delivery, it's important to note that delivery estimates do not guarantee or promise a specific arrival date. Human Lab Science is not responsible for orders shipped to incorrect addresses due to customer errors.
Can I track my package?

Once your product has been shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your package's progress.
How do I cancel my order?

We process orders quickly, but we will do our best to assist you based on the order status. Please email your order number and cancellation request to info@humanlabscience.com.
How do I return a purchased product?

We take pride in the quality of all our products. However, we understand that our products may not be the perfect fit for everyone. To initiate a return, please contact us at info@humanlabscience.com with the product name, reason for return, and order number.
Can I get a refund if I purchased through a third-party seller?

We're sorry to hear that our product didn't meet your expectations. We recommend contacting the retailer from whom you purchased the product to inquire about their refund policy.
What should I do if my order is damaged?

We apologize if any part of your order was damaged during shipping. Please send a photo of the damaged item to info@humanlabscience.com. We will gladly process a refund or replacement order according to your preference. Please let us know how you would like to proceed.
Why was my credit card declined?

Please ensure that your billing address matches the information on your credit card. Close the checkout screen, clear your browser's cache and cookies, and then re-enter your payment information.
How do I unsubscribe from emails?

To unsubscribe from our newsletter, please send an email to info@humanlabscience.com with your request to unsubscribe.
Help! I'm having trouble checking out.

For the best site performance, we recommend using the latest version of your browser. Clearing your cache and history may also resolve the issue. If you need additional assistance, please contact us at info@humanlabscience.com.

Shipping

How much is shipping?

Orders under $50 are subject to shipping fees. However, orders of $50 or more qualify for free shipping.
How long does it take to receive my order?

At Human Lab Science, we strive to ship products within 24-48 hours after receiving an order. Transit time typically takes 3-6 days. While we aim for timely delivery, it's important to note that delivery estimates do not guarantee or promise a specific arrival date. Human Lab Science is not responsible for orders shipped to incorrect addresses due to customer errors.
Can I track my package?

Once your product has been shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your package's progress.
How do I cancel my order?

We process orders quickly, but we will do our best to assist you based on the order status. Please email your order number and cancellation request to info@humanlabscience.com.
How do I return a purchased product?

We take pride in the quality of all our products. However, we understand that our products may not be the perfect fit for everyone. To initiate a return, please contact us at info@humanlabscience.com with the product name, reason for return, and order number.
Can I get a refund if I purchased through a third-party seller?

We're sorry to hear that our product didn't meet your expectations. We recommend contacting the retailer from whom you purchased the product to inquire about their refund policy.
What should I do if my order is damaged?

We apologize if any part of your order was damaged during shipping. Please send a photo of the damaged item to info@humanlabscience.com. We will gladly process a refund or replacement order according to your preference. Please let us know how you would like to proceed.
Why was my credit card declined?

Please ensure that your billing address matches the information on your credit card. Close the checkout screen, clear your browser's cache and cookies, and then re-enter your payment information.
How do I unsubscribe from emails?

To unsubscribe from our newsletter, please send an email to info@humanlabscience.com with your request to unsubscribe.
Help! I'm having trouble checking out.

For the best site performance, we recommend using the latest version of your browser. Clearing your cache and history may also resolve the issue. If you need additional assistance, please contact us at info@humanlabscience.com.

Returns & Refunds

How much is shipping?

Orders under $50 are subject to shipping fees. However, orders of $50 or more qualify for free shipping.
How long does it take to receive my order?

At Human Lab Science, we strive to ship products within 24-48 hours after receiving an order. Transit time typically takes 3-6 days. While we aim for timely delivery, it's important to note that delivery estimates do not guarantee or promise a specific arrival date. Human Lab Science is not responsible for orders shipped to incorrect addresses due to customer errors.
Can I track my package?

Once your product has been shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your package's progress.
How do I cancel my order?

We process orders quickly, but we will do our best to assist you based on the order status. Please email your order number and cancellation request to info@humanlabscience.com.
How do I return a purchased product?

We take pride in the quality of all our products. However, we understand that our products may not be the perfect fit for everyone. To initiate a return, please contact us at info@humanlabscience.com with the product name, reason for return, and order number.
Can I get a refund if I purchased through a third-party seller?

We're sorry to hear that our product didn't meet your expectations. We recommend contacting the retailer from whom you purchased the product to inquire about their refund policy.
What should I do if my order is damaged?

We apologize if any part of your order was damaged during shipping. Please send a photo of the damaged item to info@humanlabscience.com. We will gladly process a refund or replacement order according to your preference. Please let us know how you would like to proceed.
Why was my credit card declined?

Please ensure that your billing address matches the information on your credit card. Close the checkout screen, clear your browser's cache and cookies, and then re-enter your payment information.
How do I unsubscribe from emails?

To unsubscribe from our newsletter, please send an email to info@humanlabscience.com with your request to unsubscribe.
Help! I'm having trouble checking out.

For the best site performance, we recommend using the latest version of your browser. Clearing your cache and history may also resolve the issue. If you need additional assistance, please contact us at info@humanlabscience.com.

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